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Privacy Policy

Privacy Policy for Trynable

Effective Date: January 3, 2025
Last Updated: March 1, 2025

Trynable ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect the personal information of users ("you") who access our website, mobile app, or any of our services (collectively referred to as the "Platform").

By using Trynable, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

a. Personal Information

We may collect the following types of personal data when you register, create a profile, or interact with our servicesFull name

  1. Email address
  2. Phone number
  3. Gender (optional)
  4. Date of birth (optional)
  5. Country and language preferences
  6. Profile photo (optional)
  7. Account credentials (encrypted)
  8. Payment information (collected and processed by third-party payment processors like Stripe and PayPal)
  9. Instructor application and verification documents (for instructors only)

b. Usage Data

We may collect data automatically when you use the Platform, including:

  1. IP address
  2. Browser type and version
  3. Device type and OS
  4. Referring URLs
  5. Pages visited and time spent
  6. Clickstream and interaction data
  7. Date and time of access

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to:

  1. Enhance user experience
  2. Analyze usage patterns
  3. Personalize content and ads

Remember login sessions
You can control cookie preferences via our Cookie Settings or through your browser settings.

2. How We Use Your Information

We use the data collected for the following purposes:

  1. To provide and maintain our Platform
  2. To manage your account and deliver personalized experiences
  3. To process transactions and course enrollments
  4. To facilitate live sessions and peer-to-peer learning features
  5. To communicate updates, marketing messages, and support responses
  6. To ensure the safety, integrity, and security of our users and systems
  7. To comply with legal obligations and resolve disputes

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

    1. Consent: For optional services such as newsletters
    2. Contract: When processing is necessary for the performance of a contract
    3. Legal Obligation: To comply with legal requirements
    4. Legitimate Interests: To improve our services, prevent fraud, and secure our platform

4. Sharing and Disclosure of Information

We may share your information with:

  1. Service Providers: Hosting, analytics, customer support, and payment processors
  2. Instructors: Limited user data is shared with instructors when you enroll in their courses
  3. Business Transfers: In case of a merger, sale, or acquisition
  4. Legal Authorities: If required by law or to protect legal rights

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data as long as your account is active or as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your data at any time by contacting privacy@trynable.com.

6. Your Rights

Depending on your location, you may have the following rights:

For All Users:

  1. Access to your personal data
  2. Rectification of inaccurate data
  3. Deletion of your data (right to be forgotten)
  4. Restriction or objection to processing
  5. Data portability

For EEA Users (under GDPR):

Lodge a complaint with a supervisory authority

For California Users (under CCPA):

  1. Know what personal data is collected
  2. Request deletion
  3. Opt out of data sales (Note: Trynable does not sell personal data)

To exercise your rights, please contact us at privacy@trynable.com.

7. Data Security

We use industry-standard security measures, including:

  1. SSL encryption
  2. Secure servers and firewalls
  3. Access controls and authentication protocols
  4. Regular audits and monitoring

However, no system is 100% secure. Please keep your login credentials safe and report any suspicious activity immediately.

8. International Transfers

Your data may be processed in countries outside of your residence, including the United States. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information during such transfers.

9. Children’s Privacy

Trynable does not knowingly collect data from children under 13 (or under 16 where applicable). If we become aware of such collection, we will delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified via email.

Last updated: March 1, 2025

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Trynable
4193 Roosevelt Street
San Francisco, CA 94103
Phone: +1 (786) 265-0830
Email: privacy@trynable.com

Your privacy matters

Cookies and similar technologies are used on our sites to personalize content and ads. You can find further details and change your personal settings below. By clicking OK, or by clicking any content on our sites, you agree to the use of these cookies and similar technologies.

GDPR

When you visit Trynable, we may store or retrieve information on your browser through cookies. These cookies help us enhance your experience, tailoring it to your preferences and device. While the information usually doesn't directly identify you, it provides a more personalized experience. Respecting your privacy, you can manage and choose the types of cookies you allow. Keep in mind, blocking certain cookies may affect your site experience and the services we provide.

  • These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or where they’re essential to providing you with a service you have requested. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site, which helps us optimize your experience. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to use your data in this way.
  • These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.